I am another one who found out about Alexandra's shop by chance, or, more precisely, via another site. I have had very specific requirements for a ring to be designed and produced within some extremely challenging timeline.
I also requested an engraving to be done, providing black-and-white pictures with basic instructions.
On top of that, the ring size I thought will be a fit, turned out to be completely wrong and thanks to Alexandra's quick thinking and ingenuity, the ring that was designed, produced and finally delivered was a perfect fit, the engraving done was excellent and the delivery was more than a day ahead of schedule.
Absolutely first-class service!
All of this was done, while she had to put up with my anxiety and under almost constant barrage of questioning - I very rarely buy jewellery or clothes online for the simple fact that I need to see and try them first to make the correct choice to avoid disappointment.
I can't recommend Alexandra's services highly enough. It is a certainty that I will be using her shop more often in the future.